Rejections & Returns Coming Soon
Early preview
Real-Time Payments are coming soon. This preview gives you an early look at the expected experience so you can begin planning your integration.
RTP Reject Reasons
Real-Time Payments received by you may be rejected for a number of reasons. When an RTP received payment is rejected, the receivedRealtimePayment.rejected webhook event will be fired and rejectReason is populated on the Realtime Received Payment resource.
| Reason | Description |
|---|---|
InvalidCreditorAccountNumber | The account number provided is invalid or missing. |
ClosedAccountNumber | The account has been closed. |
BlockedAccount | The account is blocked, prohibiting posting of transactions. |
TransactionTypeNotSupportedOrAuthorized | This transaction type isn't supported or authorized on this account. |
DuplicatePayment | This payment is a duplicate of another payment. |
Narrative | The payment was rejected for a business-related reason. |
RTP Return Reasons
Real-Time Payments received by you may be returned for a number of reasons. When an RTP received payment is returned, the receivedRealtimePayment.returned webhook event will be fired and returnReason is populated on the Realtime Received Payment resource.
| Reason | Description |
|---|---|
InvalidCreditorAccountNumber | Payment was sent to an incorrect recipient account. |
WrongAmount | Payment was sent for an incorrect amount. |
RequestedByCustomer | Sender requested the funds be returned due to an error or mistake. |
DuplicatePayment | Payment was sent more than once. |
FraudulentOrigin | Sender claims the payment was unauthorized or fraudulently induced. |
FinalResponse | Follow-up return request after no response to an earlier request. |
TechnicalProblem | Payment was sent incorrectly due to a technical issue. |
UnauthorizedPayment | Sender claims the payment was made without proper authorization. |
UnduePayment | Payment should not have been made or was already made through another channel. |
WrongAmountWithIndemnity | Incorrect-amount return request accompanied by an indemnity. |
WithIndemnityCustomer | Customer-requested return accompanied by an indemnity. |
WithIndemnityDuplicate | Duplicate-payment return request accompanied by an indemnity. |
WithIndemnityFraud | Fraud-related return request accompanied by an indemnity. |
FinalResponseWithIndemnity | Follow-up return request accompanied by an indemnity. |
WithIndemnityTechnical | Technical-error return request accompanied by an indemnity. |